Wood Panel

Frequently Asked Questions

You Asked, We Answered

At Severn River Trading, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.

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Do you sell gift cards?

We love selling gift cards!  Since most of our work is custom, sometimes it is hard to get the items just right.  Gift cards allow the recipient to design and customize the perfect gift for them.

What are the payment options?

We accept all major credit cards and electronic payments via PayPal, Venmo and Zelle.

What is your return policy?

We do not accept returns or exchanges.  Due to the custom nature of our items, we do not allow for returns unless there is a problem with the project.  Please make sure to include information as it is to be on the design.  The order form will be your proof, unless you request a proof before production.